Privacy
What we collect, and what happens to it.
This site has one form. This page explains exactly what that form does with what you type into it.
What we collect
Only what you type into the booking form: your name, email address, and optionally a company name and phone number, along with your answers about the project and which call times suit you. Your browser also tells us your timezone, which we pre-fill so you can correct it.
Why we collect it
To reply to you about a discovery call. That is the only reason. We do not sell it, share it, or add you to a mailing list.
Where it goes
Your submission is emailed to the studio and stored so a delivery failure cannot lose your enquiry. It is handled by our email provider and our hosting provider in the course of delivering it, and by nobody else.
How long we keep it
Enquiries are kept while the conversation is live and for up to twelve months afterwards, then deleted. If we end up working together, project correspondence is kept for as long as the engagement and our records require.
Analytics
We measure page performance and aggregate traffic to keep the site fast. Those measurements are anonymous and set no cookies.
Advertising cookies
This site uses Google Analytics and the Meta (Facebook and Instagram) pixel, which set cookies to record that you visited, whether you reached our client work, whether you sent an enquiry, and — if we sent you a quote — whether you opened it and whether you paid. We use them to see which pages people actually read, and to show our own ads to people who have been here before. It is advertising measurement, not profiling for anyone else: we never sell or share this data, and we do not buy data about you from anyone.
What Meta receives
For a page visit, Meta receives the fact of the visit and its own cookie identifiers. If you send an enquiry, we also send a one-way encrypted fingerprint of your email address, name and phone number, computed on our server so the plain values never leave it. If you pay an invoice, we send the amount and the same kind of fingerprint of the email address you paid with — never a card number, which we never see: Stripe handles the payment and we are told only that it succeeded. Meta uses the fingerprint only to check whether it already recognises you; it cannot be reversed back into your details.
Turning it off
Any browser-level tracking protection, content blocker, or the "Ask app not to track" setting on iOS will block the pixel, and the site works identically without it. You can also opt out of Meta ad targeting in your Facebook or Instagram ad preferences. If you would rather we removed the enquiry fingerprint we sent, ask and we will request its deletion.
Text messages
If you agree on a call to receive text messages from DKNAPP Design — usually the link to a demo website we are building for you — we use your mobile number only to send you those messages. We never sell or share your mobile number or your consent to receive texts with any third party or affiliate, for marketing or for any other purpose, and the Meta fingerprint described above is never made from a number you gave us for texting. You will receive up to 4 messages a month. Message and data rates may apply. Reply STOP to stop at any time, or HELP for help. The full text-message terms are on our Terms page.
Your choices
Ask us for a copy of what we hold about you, or ask us to delete it, and we will — no reason required, no forms.
Getting in touch
Any question about your data, to contact@dknappdesign.tech.