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Short answers to the questions we get asked. Every one ends with a way to ask a person: email us and someone who worked on your build replies.

Getting your free build

5 answers

Is it really free?

Yes. We build your website or app and show it to you at no cost and without a card. You pay only if you want it live, and you can stop any month. Email us about this

How long does it take?

A website takes about 20 minutes; an app about 15. We email you the link the moment it is ready, and a designer follows up personally. Email us about this

What do you need from me?

Your business on Google, an email address and a mobile number. A note for the designer and your Facebook page are optional, and both help: we read every word. Email us about this

I cannot find my business on Google.

The builder starts from a Google listing. If yours is missing or wrong, email us your business name and city and we will build it by hand from what you send. Email us about this

What if I already have a website?

We still build you a new one, from your Google listing and anything useful on your current site. Put them side by side and keep whichever you prefer. Email us about this

Going live and domains

4 answers

How fast is it live once I pay?

Within 48 hours. We get in touch the same day to pick your domain name, or to connect one you already own, and the site goes live on it. Email us about this

Who owns the domain?

You do. We register it in your name and renew it for you while you subscribe. If you leave, you take it with you. Email us about this

Can I use a domain I already have?

Yes. Tell us where it is registered and we connect your new site to it. Nothing about who owns it changes. Email us about this

Is my site secure?

Every site is served over HTTPS, with its certificate issued and renewed for you. Hosting, SSL and security are part of the $99 a month. Email us about this

Changes

3 answers

How do I change something on my site?

Email us what you want changed, or reply to any email we have sent you, and we make the change. New photos, new hours, a new service, a new page: it is all included. Email us about this

Can I edit it myself?

There is no editor to learn and nothing to break. You tell us; a designer makes the change and sends it back to you. Email us about this

Can I add the app later, or the website later?

Yes. Reply to any email from us and we build the other one from the same listing; your plan moves to the $169 a month bundle for both. Email us about this

Billing and cancelling

5 answers

What am I paying for each month?

Hosting, your domain or web address, security and SSL, and changes whenever you ask for them. The design work is already done: you saw it before you paid. Email us about this

How do I cancel?

Any month, from the billing link in your welcome email, or by replying to any email from us. No contract, no fee. On a monthly website plan the site comes down when the subscription ends; on Website, owned, it is yours regardless, and your domain is yours either way. Email us about this

Where do I update my card or find a receipt?

The billing link in your welcome email opens your billing page, run by Stripe: update your card, see your payments, or cancel. We never see your card number. If you cannot find the email, ask and we resend the link. Email us about this

What does the yearly plan change?

The same plan, paid once a year, with two months free: $990 a year for the website instead of $99 a month. Nothing else differs. Email us about this

What does owning the site mean?

One payment of $999. The domain and the files are yours outright. Hosting and updates are optional after that, at $175 a year. Email us about this

Apps and the App Store

3 answers

App Store app, or web app?

The App plan ($99 a month) is a web app: it opens from a link or QR code on any phone and installs to the home screen from the browser, with no App Store wait. App + Stores ($199 a month plus $499 setup, once) adds your own app in the App Store and on Google Play, published under your business name. Email us about this

What do Apple and Google charge?

Apple and Google require an app to be published under the business’s own developer accounts: Apple’s $99 a year and Google’s $25 once are paid to them, not to us. The one-time setup fee covers setting those accounts up with you, the store listing and screenshots, and the submission. Email us about this

Which businesses can get an app?

Today we build apps for restaurants, bars and cafés; detailers, salons and spas; clubs and venues. Other kinds of business are offered the free website, and we are adding more templates. Email us about this

Not answered here?

Email contact@dknappdesign.tech. Say what you were trying to do and what happened, and a person who works on the sites replies.

Email us